Effective Date: 5/10/2025

Moon Mystics (“we,” “us,” or “our”) is committed to providing reliable and efficient delivery of your gym equipment and supplies. This Delivery and Shipping Policy outlines our shipping procedures and delivery expectations

Shipping Carrier:

All shipments are handled through USPS, a reputable and reliable shipping carrier. This includes all ritual and religious material. Glass ornaments and perfumes will be packed securely however please be careful when opening as it can be fragile

Shipping Destinations

We ship within the contiguous United States In All 50 States. Please note that shipping to certain remote areas may have longer delivery times.

Shipping Cost

Shipping costs are calculated based on the weight & and destination of your order.

Order Processing Time

    Orders are typically processed within 1-2 business days after payment confirmation. You will receive a confirmation email with your order details once your order has been processed.

    Shipping and Delivery Time

    Delivery times vary depending on the shipping destination and USPS delivery schedule. Estimated delivery times will be provided during the checkout process. USPS typically delivers within 3-7 business days after the order has been shipped.
    Please note that delivery times are estimates and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions or USPS operational issues. We will provide tracking information via email from admin@moonmystics.com once your order has been shipped, allowing you to monitor the progress of your delivery.

    Delivery Confirmation and Tracking

    You will receive a shipping confirmation email with a USPS tracking number once your order has been shipped. You can track your order’s progress on the USPS website or through the tracking link provided in the email. Please ensure that you provide accurate shipping information, including your address and contact details, to avoid delivery delays or issues.

    Delivery Issues

    If you experience any delivery issues, such as delays, damaged packages, or lost shipments, please contact our customer service team immediately at admin@moonmystics.com We will work with USPS to resolve any delivery issues and provide you with updates on the status of your delivery. If your package arrives damaged, please take photos of the damaged package and its contents and provide them to our customer service team. If a package is lost, we will file a claim with USPS and work to either replace the items or issue a refund.

    If you have any questions or concerns about this Delivery and Shipping Policy, please contact us at:

    Moon Mystics –

    1451 Woodruff Rd Suite 1

    #1049

    Greenville SC 29607

    admin@moonmystics.com

    888.827.4472